Resources
The Sync 365 blog
Microsoft CSP billing, PSA reconciliation, and recovering the recurring revenue MSPs miss — written by people who've run it.
PSA Price Overrides: The Hidden Microsoft CSP Margin Leak
Learn why matching Microsoft CSP seat counts is not enough, how stale PSA price overrides erode MSP margin, and what to check before invoicing.
CSP Subscription Status Billing: How MSPs Avoid Margin Leakage
Learn how suspended, expired, EST and pending-cancel CSP subscriptions create MSP billing gaps — and how Sync 365 helps reconcile them before invoice runs.
Revenue Recognition vs Invoicing in Microsoft CSP
Learn how MSPs can trust Microsoft CSP revenue recognition with daily reconciliation evidence across PSA agreements, Azure true-ups, and month-end accruals.
The MSP ‘Courtesy Cushion’ Margin Leak: How Spare Microsoft Seats Quietly Break PSA Billing Alignment
Learn how spare Microsoft 365 seats can become a quiet MSP margin leak when tenant licence counts, distributor invoices, and PSA agreement quantities fall out of alignment.
Manual Azure Billing: Why MSPs Need a Better Workflow
Manual Azure billing creates admin work and invoice risk for MSPs. See how Sync 365 can help process Azure consumption, apply billing rules, and keep PSA billing records aligned.
Automated Billing Best Practices for MSPs
A practical guide to automated billing best practices for MSPs: daily Microsoft reconciliation, billing profiles, Azure consumption billing, managed-user billing, alerts, and…
Reactivated Microsoft 365 Users: The MSP Support Billing Leak
Reactivated Microsoft 365 users may already sit inside an NCE commitment, but MSPs can still miss client-side support and PSA billing. Learn how daily reconciliation closes the…
Time-Saving Features of Sync 365 for MSPs
See how Sync 365 can reduce manual Microsoft billing admin for MSPs through daily licence reconciliation, Azure billing, contact sync, alerts, and PSA-aligned workflows.
Navigating Microsoft NCE Billing: Smarter Strategies for MSP Operations & Finance
Master Microsoft NCE billing and commitment models. Learn actionable tips for MSP operations and finance teams to optimize subscription management.
Why Manual License Reconciliation Is Costing MSPs Thousands Each Year
Manual license reconciliation costs MSPs thousands each year. Prevent revenue leaks, minimize errors, and protect profits by automating reconciliation.
Azure reserved instance billing and multiple CSV Mappings
We are happy to announce some big changes to our Azure billing functionality. With the latest update we can: Have multiple CSV formats loaded and ready to use Pick up Reserved…
September feature releases
We are happy to announce a number of new features that have rolled into production this month. A number of them have been feature requests by our partners that we have been…
Minimum license quantity
We are pleased to announce a new features to Sync 365 License. We have introduced a function to allow you to set a minimum license quantity to bill your customer. This can be…
Azure Billing – Bill in Advance
We are excited to announce some of our newest functionality to our Azure Billing module. This has come from some requests of our awesome customers and we are excited to…
Custom license billing is here!
We are pleased to announce our custom license billing is now available! This allows you to simply and easily bill for any other licenses that you charge per mailbox per month.…
Introducing multi currency billing
We are excited to announce we have just released multi currency billing! Due to the demand from various countries (thank you everyone for becoming a Sync 365 License user, we…
Performance Enhancements
You may have noticed that loading some pages could take a while in Sync 365 License. This was occuring due to the way we talk with the Connectwise Manage API. During the first…
Microsoft Subscription ID Billing: Split and Merge | Sync 365
Use Sync 365 Split and Merge controls when subscriptions under the same Microsoft licence product need separate or combined PSA billing treatment.
Sync 365 License goes live
Thank you to all who have helped us test and refine any problems with Sync 365 License over the past few months. We are incredibly happy to announce that we are now going live!…
Sync 365 Release Update
Sync 365 is live and continues to help MSPs automate Microsoft billing and related workflows with confidence. Book a demo or explore our latest features to see what is…
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