Partnership programme
Partner with Sync 365 and help your MSPs bill what they actually deliver
You already sell Microsoft licences to MSPs. Now you can help them close the gap between what they sell and what they bill — with a sync solution that fits your channel model.
Your MSPs buy Microsoft licences through you. But when they reconcile those licences — or bill Azure, managed users, and custom services — they often do it manually, on spreadsheets, or with tools that don't talk to their PSA.
Sync 365 fills that gap. We automate Microsoft CSP billing reconciliation for MSPs — licence counts, Azure consumption, managed-user services, and custom recurring billing — all synced back to their PSA. And we can do it through you.
White-label, resell, recommend, or integrate directly — pick the approach that fits your channel.
Let us handle full white-glove onboarding and support for your MSPs, or manage it yourself with our documentation and training.
Sync 365 becomes part of their billing workflow — tied to the licences and platform they buy from you.
Four partnership models
We designed Sync 365 to work through partners. Pick the model that matches how you serve your MSPs today.
Why partner with Sync 365
Your MSPs are already your customers. The question is whether they need to go elsewhere for billing automation — or whether you can provide it.
- Increase platform stickiness. When Sync 365 is part of your MSPs' billing workflow, switching away from your platform means rebuilding their billing automation. That's a powerful retention anchor.
- Expand your value without building. Sync 365 is production-ready across ConnectWise Manage, Autotask, and HaloPSA. No development, no maintenance, no support burden — just a new capability for your channel.
- Win more of the billing stack. Your MSPs buy licences from you. Now they can also get reconciliation, Azure markup, managed-user billing, and custom recurring billing through you — expanding your share of their operational spend.
- Differentiate from other distributors. Most distributors sell licences. Few offer billing automation. Sync 365 gives you a clear competitive advantage in attracting and retaining MSPs.
- Flexible commercial models. White-label, resell, recommend, or integrate directly — each with clean economics. No minimum commitment, no exclusivity, no lock-in.
What Sync 365 does for your MSPs
Your MSPs use Sync 365 to automate the billing workflows that typically consume hours of manual effort each month:
- Microsoft licence reconciliation. Automatically match CSP licence counts to PSA agreement quantities and flag drift before invoicing.
- Azure consumption billing. Pull Azure CSP usage, apply markups, review, and post to the PSA — without spreadsheets.
- Managed-user billing. Bill support, backup, security, and other recurring services per user, based on the actual users your MSPs support.
- Custom licence billing. Map one source count — licence, user, or site — to multiple recurring PSA lines.
- End User Portal. Give Direct CSP customers controlled subscription self-service, custom catalogues, branding, and optional Sync 365 billing automation.
- Contact sync. Keep Microsoft 365 contact context close to the PSA workflow for easier support ticket handling.
It all works across ConnectWise Manage, Autotask, and HaloPSA — the PSAs your MSPs already use.
Watch: Sync 365 partnerships explained
Leon — 15 years an MSP owner before building Sync 365 — walks through the three partnership models, commercial mechanics, onboarding, support, and what your channel actually gains. This is long-form depth for partners who want the full picture before a call.
Who is this for
Our partnership programme is designed for organisations that sell Microsoft CSP licences to MSPs and want to offer more than just subscriptions:
- Distributors — Add billing automation as a value-add service for your reseller base.
- Indirect providers — Help your indirect resellers reduce billing drift and improve their own margin retention.
- CSP aggregators — Differentiate your platform with a sync capability that ties MSPs to your ecosystem.
- Platform operators — Embed Sync 365 into your own platform via Custom Direct Integration and give your users a richer billing experience.
- White-label platform operators — Run Sync 365 as your own branded billing reconciliation offering.
How partnership works
Getting started is straightforward — and you choose how much hands-on support you want from us:
- Talk to us. Tell us about your channel, the model you prefer, and the scale you're working with.
- We set up the partnership. White-label branding, reseller pricing, referral programme, or direct integration — we configure the approach that fits.
- Choose your onboarding level. We offer white-glove onboarding — we'll set up your MSPs, configure their billing rules, and handle support — or you can manage it yourself with our documentation, KB, and training. Mix and match per client.
- We handle the platform. Sync 365 manages the product, infrastructure, and updates. You focus on your channel.
Contact the Partnerships Team
Ready to explore a partnership? Tell us about your channel, the model you're interested in, and the scale you're working with. We'll set up a call to walk through the options.
Contact Partnerships Team →See how Sync 365 works
Partnership FAQs
Is there a minimum commitment?
No. We don't require minimum volumes, exclusivity, or long-term contracts. You choose the model that works for your channel.
How does white-label work technically?
White-label partners get a branded instance with their own domain, logo, and colour scheme. The product team handles the configuration — you don't need to manage infrastructure or custom development.
What does Custom Direct Integration involve?
We integrate Sync 365 capabilities directly into your platform via API, giving your users features like an end-user self-service portal, embedded billing controls, and custom workflow automation. The depth depends on your platform and the use cases you want to enable.
Do you offer white-glove onboarding for our MSPs?
Yes. We can handle the full onboarding process for your MSPs — setting up their billing rules, configuring mappings, and providing ongoing support — so you don't need to build an onboarding team. You can also manage it yourself, or mix and match per client.
Can we offer Sync 365 for free to our MSPs?
Yes. Some partners include Sync 365 as a free value-add to increase platform stickiness. We support that model under the resell and white-label options.
Which PSAs does Sync 365 support?
ConnectWise Manage, Autotask, and HaloPSA. Sync 365 syncs licences, Azure consumption, managed-user counts, and custom billing lines directly into these platforms.
Do MSPs need to migrate away from their current PSA?
No. Sync 365 works with the PSA they already use. It automates the reconciliation workflow within their existing billing system.
How do we get started?
Contact the partnerships team above. We'll walk through the models, economics, onboarding options, and what setup looks like for your channel.
Ready to make your channel stickier?
Sync 365 is already helping MSPs reduce billing drift and automate reconciliation. Partner with us to bring that capability to your MSPs — under your brand, through your programme, embedded in your platform, or as your recommended provider.
Start a partnership conversation
Let's talk about what a Sync 365 partnership looks like for you
Whether you want to white-label, resell, recommend, or integrate directly — we'll tailor the model to your channel.Tell us about your distribution or reseller programme and we'll share how Sync 365 can help your MSPs reduce billing drift, automate reconciliation, and stay stickier with your platform.