Customer stories
Real MSP billing outcomes with Sync 365
See how MSPs use Sync 365 to improve Microsoft billing reconciliation, reduce manual work, align PSA agreement quantities, and make invoices easier to trust.
Explore customer outcomes
Browse real examples of how MSPs use Sync 365 to solve different billing problems — from Microsoft licence reconciliation to custom recurring billing, invoice confidence, and month-end admin.
Each story focuses on a specific billing challenge, so you can jump straight to the example that matches the problem you are trying to solve.
Cleva Group
Microsoft licences + custom recurring billingHow Cleva Group Automated Billing for Microsoft Licences, Managed Services, Backup, Security and SupportConnectWise billing logic for Microsoft 365, backup, security, support, and other recurring service lines.Invoice trustHow Cleva Group Reduced Invoice Queries from 30+ Per Month to Just 1–2Cleaner billing alignment helped reduce avoidable customer invoice questions.Month-end adminHow Cleva Group Reduced Microsoft Billing Administration from Weeks to a Single DayA manual multi-week billing process became a much more repeatable review workflow.
DAS Health
Microsoft billing reconciliationDAS Health Microsoft Billing Reconciliation Case StudyA customer story about improving Microsoft billing reconciliation and visibility.Finance and operations visibilityDAS Health Billing Visibility Case StudyA focused story on improving shared billing visibility across finance, procurement, and operations.Managed-user and custom billingDAS Health Managed-User Billing Case StudyA focused story on advanced recurring billing logic beyond basic licence sync.
IT Global
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