List out common issues

  • Missing revenue
  • Time spent on reconciliation
  • Lost Margins on resale
  • Uncomfortable Conversations for underbilling issues
  • Tickets created for licensing issues creating backlogs
  • Frustrated customers
  • Frustrated staff
  • Identity mapping errors
  • Provisioning licenses and having to pay Microsoft upfront for the weeks out of billing cycle
  • Data inaccuracy in PSA Tools 
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