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Getting Started Manual


S365L was created to save you time, keep your customer agreements up to date and make your life easier.

After you set up and configure sync S365L it will;

  • Sync license counts for your clients Office 365 to Manage agreements
    • Daily
  • Sync adds or removes of licenses counts from Office 365 to Manage agreements
    • Including pro-rate charges if selected
  • Allow you to set up multiple billing profiles to use for different licenses
  • Notify you of any client Office 365 licenses that are not linked to a billing profile
  • Add usernames that the licenses are assigned to in the agreement addition

This manual will take you through how to set up, configure and get running with the app.

If you are coming from CloudConsole(Connectwise users) please see here for details on cancelling their additions in bulk and getting up and running fast!

The process to get started is

  1. Configure Connectwise/Autotask API
  2. Configure Notifications
  3. Configure Billing profiles
  4. Configure Office 365 partner admin account
  5. Add companies
  6. Assign office 365 licenses to your connectwise/autotask agreements
  7. Start syncing!

Logging In

  1. Open up https://sync.s365l.com
  2. Log in with your provided username and password
  3. You will be presented with your dashboard
  4. We recommend changing your password and enabling Multi Factor Authentication straight away under the settings menu.https://www.sync365license.com/knowledge-base/multi-factor-authentication/(opens in a new tab)

Initial Set up

After logging in, you will need to configure your PSA Tool.
Autotask API Configuration
Connectwise API Configuration

Notification preferences

We can automatically notify you if you have licenses that are not linked to a billing profile, or if you have unassigned licenses.

The frequency options are daily, weekly, monthly.

Click on “Hello ” In the top right to access your user profile. Update your notification email address and select what you would like to be notified about and how frequently.

We strongly recommend that you enable the “Tenant not added” notification as this can save you from missed invoicing.
1 partner discover $700/month of licenses that they were not billing for from this feature alone!

While you are in here, you can change your password if you like.

Creating billing profiles

Billing profiles are the backbone of S365L. This is how you specify the product to use in an agreement and the agreement types it can be used in. The billing profile will be applied to an Office 365 license type or a custom license, to automate the billing of it.

You can choose to specify a custom price or use the price from the connectwise/autotask product.
You can also choose to add this product to the agreement as Billable/Non Billable/No Charge.

We recommend creating billing profiles for all the types of 365 licenses and billing frequencies you provide.

I.e. Office 365 business premium – Monthly
Office 365 business premium – Annual

so you can effectively add the licenses to your clients agreements.
You may also copy a billing profile you have created to make things easier.

View our guide on creating billing profiles here

Adding Office 365 accounts for sync

To get license details, we need to connect to Office 365. There are 2 ways we can achieve this, however the recommended method is via your Microsoft Partner Account.

  1. Through your Microsoft partner account
    1. This is the account you use in the Microsoft Partner Center which gives the listing of your client accounts that have provided you with delegated admin and you can manage them.
      You may grant consent from any of your accounts that have access to the partner center, or you may create a new account with partner center access for this specific purpose
  2. With the Global Administrator (or an account with billing administrator) of the specific Office 365 tenant
    This method requires more management and is less effective. We encourage you to use the Partner Account method

Microsoft Partner Account

We recommend that you use a partner account that has Admin Agent permissions to your customer accounts. After you have an account that can access your customer tenants via the Partner Center, you can grant consent to Sync 365 License with that account to automate your Office 365 billing.

This link provides details on assigning an account permissions in your partner centre, or you can use the short steps after to complete this.


The short steps to do this are:

  1. Log in to the partner centre https://partner.microsoft.com/en-us/pcv/dashboard/overview
  2. Click the settings cog in the top right and select “User Management”
  3. Select the user you want to use from the list
  4. Set the permission for “Assists your customers as” and select admin agent
  5. Update the account
  6. Log in with the username and password that you just created to ensure that it is working and you can see your list of customers.
  7. This account is ready to be used

Adding a Partner Center account for sync

NOTE: If you do not have MFA enabled and later enable this, you will need to provide consent again.

  1. From your Sync 365 License dashboard, click on the Customers tab
    1. Click the delegated admin tab
  2. Select the “Delegated Admin” tab
  3. Click on “Grant Partner Center Consent”
  4. You will be prompted to log into Office 365 if you are not already.
    1. You will be presented with the required permissions which are to access the partner center and read your profile.
    2. Click on “Accept” to grant consent.
    3. This process may take a few minutes while consent is granted and we do the initial refresh.
  5. You will be returned to the delegated admin page and you can now continue

(Optional) – Add a mailbox count refresh token

At this stage you can also generate a refresh token for use with the custom license counts. This is required if you plan to add custom licenses based off the counts of user and shared mailboxes.
If you do not complete this now, we will prompt you to do so if you try to add one of these features.

Get refresh token for mailbox counts

Adding customer accounts

Now that you have a delegated admin account saved, you can easily add your customers.

To add companies in Bulk and save time, check out our Bulk Add Companies function

  1. Click on the Company tab
  2. Click the + to add the customer
    1. If you would like to add multiple customers at a time, click on +Bulk Add Company to link all your tenants up at the same time.
      1. Match up your Office 365 Tenant to the Company in Connectwise and click save. Then go to the “Connect licenses to billing profile” step
  3. In Company Details, Select the company from Manage
  4. Move the slider to on for “Delegated admin” to use your saved delegated admin account
  5. Select which delegated admin to use (if using multiple)
    1. Set the Slider to “on” to use a delegated partner account and select the partner account to use
    2. Select the customer tenant from the list that you would like to sync
    3. Save the customer

Adding accounts with the Global admin login

You may also choose to use a global admin account to link a specific customer tenant. This can be useful if you have not been given delegated administrator rights to the customers tenant. – We strongly recommend using the delegated partner method for security and management.

This account needs to have MFA (multi factor authentication) disabled and at a minimum be provided with the access levels of billing administrator and user administrator (user administrator only required if you would like to display the account names on the invoice).

Note: Please ensure you can log in and it does not prompt you for any additional information required i.e. if password reset is enabled, it will prompt for the verification options until they are completed and this will prevent us from being able to connect with it.

  1. From your dashboard, click on companies
  2. Click to add a company
  3. Select the company from Manage
  4. Enter in the global administrator username and password for that tenant
  5. Save the customer

Connect licenses to a billing profile

Now that you have customers in the system, you will want to link their licenses to a billing profile. This allows the system to automate the billing process and save you valuable time.

  1. Click on the Customers tab
    1. This will list all customers you have added to the system
  2. For the customer you would like to set up a profile for click either their company name or the sync agreement button in the actions column
  3. You will see a list of the customers licenses displayed, along with if they are currently linked to an agreement and billing profile and how many are unused. (If you need to bill by the subscription ID, you can tick the box. Read here for more information:
  4. Click the license you would like to select a billing profile for
  5. Select the relevant billing profile you have created
  6. Select the agreement for the company that it should sync to
    1. Note: it will only list agreements that are active and are the type you have added to the billing profile
    2. It will give you a preview of the settings so you can check it is correct
    3. If you would like to list the usernames on the invoice tick “Add usernames to invoice description”
    4. If you would like to show unassigned licenses on the invoice, tick the option
    5. If you would like to override the start date you can do so here
    6. If you would like to negatively prorate (Provide a credit to the customer if they cancel a license mid month) licenses you can enable that here
  7. Save the billing profile
  8. This license will now sync through to the selected agreement in manage daily
    1. If you would like to force a sync, click on the license and click “sync now” this should show up on your manage agreement within a few seconds.

Exclude License Profile

Occasionally you will have some licenses that you do not want to bill. These are typically flow free licenses or similar and you do not want to be notified that they are not getting billed.

See our Global Exclude function to automatically exclude licenses that you will never bill for

Some examples of when you would use this:

  • Flow Free licenses
  • Windows store for business
  • Dynamics trial license

  1. Click on the license you do not want to bill.
  2. Instead of selecting a billing profile, click “Do not bill” and then click save.
  3. This will exclude this license from any sync and notifications.

License sync history and logs

While you are in a customer, you can click on the sync history tab. This will show you a history of licenses that have synced, including the agreement and quantity.

From the “Company” page. Click on the name of the company you would like to look at and click on the sync history tab.

To look at the sync logs for your user click on “Tools and Logs” in the title bar and select “Logs”

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